Welcome to KeyClean Property Services S.L.

By using our services, you agree to the following terms and conditions set below.

KeyClean owns the right to change prices, make additions to the general terms and conditions.

These shall not affect the fixed contract price paid for Keyholding/Supervision package during the current contract period.

Contract period

The written agreement is valid for 12 months at a time, counted from the agreed start date and from renewal of the agreement.

If the customer chooses to terminate the agreement earlier and used KeyClean's services without having paid the full amount, payment for the remaining contract period will be added. This also includes any discounts or offers that have been used when signing the contract.

The assessment is made on a case-by-case basis.

Payment terms

The customer must pay KeyClean compensation for service performed according to current prices/fees. These can be found on our website or via quotation. Invoicing takes place according to an invoice with up to 20-day payment terms.

Remember to state the invoice number when paying.

If an invoice remains unpaid after the due date, KeyClean reserves the right to pause future services until payment is received. 

If you have paid the wrong amount, we will contact you to adjust the payment, regardless of whether the amount that has been paid is too small or too large.

If an invoice remains unpaid after the due date, KeyClean reserves the right to pause upcoming services until payment is received. In cases of repeated late payments or failure to comply with the agreed payment terms, KeyClean may need to adjust payment terms and services based on what is best for the business.

We understand that an invoice can sometimes be missed, and in the case of minor delays, we will kindly remind you of the payment. In the case of repeated late payments and outstanding invoices despite reminders, additional fees may apply, and in exceptional cases, we may review and terminate our collaboration.

Force Majeure

If something occurs that KeyClean cannot influence, such as fire, injury/illness or other circumstance that means that KeyClean cannot fulfill its commitment, this agreement relieves KeyClean of its contractual commitment for the time that the condition prevails.

Overtime compensation

In order to be able to offer our services also during major holidays, an additional fee will be charged for cleaning assignments on the following days.

If we are able to accept assignments on these days, double billing will be applied.

• Easter days

• Swedish Midsummer Eve

• December 23-26
• 30 december – 1 january

We recommend planning any cleaning assignments well in advance.

Holiday

We also need time to recover in order to continue delivering high quality work.

If we are on vacation, we do not accept any assignments, but we make sure to have a back-up available to handle emergency situations, such as a water leak.

Personal Safety

KeyClean does not carry out any tasks that may endanger personal safety or health. However, we can ofcourse be helpful in directing our customers to the right instance. Examples of such assignments can be:

• No changes/installations or handling of gas
• No heavy lifting, for example of white goods/heavy bookshelves etc
• No climbing outside the facade
• No mediation of personal conflicts between customers and neighbours

Damages

The customer is responsible for informing the customer if the interior is particularly sensitive to certain cleaning agents when booking a cleaning service.

If damage is caused by KeyClean, this shall be remedied primarily by repair and secondarily by compensation corresponding to the damage.

Home order

If you as a customer wish to order goods home, we can be on site to receive this. We then charge a fee for opening as well as a fee per started "waiting hour". The first hour is free.

In order to be helpful with this, you need;

• Inform date + time for current delivery with good foresight
• Inform which company delivers
• Any delivery number and contact details for the carrier.
• Leave our contact details to the carrier
• Book carry-in of the company that delivers
• Inform where ordered goods should be placed

Please note that this service may not be available at KeyClean during holidays and between May - September and holidays such as easter etc, when we have the most to do.

KeyClean does not accept customer orders directly to KeyClean. This is because we work primarily in the field with our customers and do not have the opportunity to receive customer deliveries to the company. If orders are desired, this is made directly to the customer.

Waste management

Unfortunately, KeyClean is not able to handle the removal of rubbish, garden waste, broken furniture or the like themselves. However, we can help by referring you to the right contacts and, if possible, help with opening. Not applicable during holidays and between May and September.

Insurance

Customer is responsible for keeping their property insured.

KeyClean is responsible for having liability insurance for work in your home

At KeyClean, we are constantly reviewing our security procedures to protect our customers' homes. This includes not marking any keys in a way that would allow an unauthorized person to link them to a specific address. We always check with you if a company informs you that they are calling from insurance, construction companies, etc. to visit your home, if you have failed to inform us about it.

Property Inspection

• Standard for 12 months are usually carried out every 4 weeks unless otherwise agreed with the customer.

• Commuter packages are informed by the customer at least 2 weeks in advance and which week the inspection is desired.

• In the event that we take a vacation (typically one week or more), your supervision visit may be rescheduled to occur up to one week earlier or later, depending on our planning. You will always be informed well in advance of any changes to the supervision schedule.

• If the customer wishes us to perform other tasks in connection with the regular inspection, such as taking in furniture, opening for craftsmen, picking up laundry, etc., this will be charged as an additional service if it is not included in the regular inspection.

We charge for our time

When you as a customer give KeyClean an assignment, we start charging per hour when the assignment begins. You can see current hourly billing on our website about additional services.

Delivery of key 

KeyClean charges a fee for each individual key delivery/retrieval.

It is the customer's responsibility to inform KeyClean when a handyman has completed their work so that we can make an appointment to retrieve the key.

You may see our prices on our website about additional services.

Booking terms cleaning

To ensure good planning and access to our services, we ask you as a customer to plan well in advance, especially during the period May - September and during holidays. KeyClean reserves the right to refuse the assignment when it conflicts with the business's planning.

Bookings made with a planning horizon of 2 months and more in advance may need to be adjusted or canceled in the event of unforeseen events. Of course, we strive to carry out our assignment to the fullest, but should this happen against all odds, we will try to notify you as soon as possible and find an alternative solution.

Guarantee and liability 

We always strive to deliver a thorough and professional result of what you have ordered. If you discover any shortcomings in the cleaning, please contact us. We will then make an assessment and, if the fault is deemed to be our responsibility, we will rectify this at no extra cost, as soon as possible.

The guarantee only applies to you as a customer (contracting party). Your guest cannot invoke the guarantee, even if you rent out. This is because guests may have different expectations than what is actually ordered, which makes it difficult for us to make a fair assessment.

Cleaning before/after renting is only covered by the guarantee if you have signed an approved rental support where it is stated in your agreement that you have rental support. We do not offer new agreements with rental support, as these are being phased out since the turn of the year.

What´s included?

You may read on our website what is included in regular cleaning, more information is to be found on our page additional services under cleaning. If other requests are requested outside of regular cleaning, this will be charged extra as a general property service per started hour.

The home is left by the guest/owner as below:

• No piles of dirty dishes are left
• Clean dishes from the dishwasher have been put into the cupboards (if possible)
• Kitchen appliances have been put back in cupboards
• Oven & microwave are left in reasonably good condition.
• All rubbish is thrown away, even in bathrooms
• Bed linen and dry towels are left by the washing machine in piles or in baskets
• Wet towels can be left hanging
  

Please note that according to regulations in the Valencia/Murcia region, fines may be issued if garbage is disposed of at incorrect times. If KeyClean were to receive such a fine in connection with the handling of your assignment, this cost will be charged to you as a customer. We therefore urge you to always follow local regulations for waste disposal.

In conclusion
Thank you for taking the time to read through our terms and conditions! We know it might feel a bit dry, but it's important to ensure everything runs smoothly.

Hope everything was clear, and if you have any questions or concerns, you're always welcome to reach out to us.

We're here to help!