Welcome to KeyClean

By using our services, you agree to the following terms and conditions set below.

KeyClean has the right to change prices, make additions to the general terms and conditions.

These shall not affect the fixed contract price paid for Keyholding/Supervision package during the current contract period.

Contract period

The written agreement is valid for 12 months at a time, counted from the agreed start date and from renewal of the agreement.

If the customer chooses to terminate the agreement earlier and used KeyClean's services without having paid the full amount, payment for the remaining contract period will be added. This also includes any discounts or offers that have been used when signing the contract.

The assessment is made on a case-by-case basis.

Payment terms

The customer must pay KeyClean compensation for service performed according to current prices/fees. These can be found on our website or via quotation. Invoicing takes place according to an invoice with 20-day payment terms 

If the customer has an unpaid invoice, KeyClean reserves the right to cancel future services until the invoice is paid. Delayed payment may result in additional costs.

Insurance

Customer is responsible for keeping their property insured.

KeyClean is responsible for having liability insurance for work in your home

Personal Safety

KeyClean does not carry out any tasks that may endanger personal safety or health. However, we can be helpful in directing our customers to the right instance. Examples of such assignments can be:

• No changes/installations or handling of gas
• No heavy lifting, for example of white goods/heavy bookshelves etc
• No climbing outside the facade
• No mediation of personal conflicts between customers and neighbours

Force Majeure;

If something occurs that KeyClean cannot influence, such as fire, injury/illness or other circumstance that means that KeyClean cannot fulfill its commitment, this agreement relieves KeyClean of its contractual commitment for the time that the condition prevails.

Damages

Complaints about the service must be made within 48 hours (not including weekends) from when the error or deficiency was discovered or should have been discovered. Furthermore, the customer is obliged to inform KeyClean in writing if something is broken, unusable or has a reduced function that could lead to damage during use.

The customer is also obliged to inform if the interior is particularly sensitive to certain cleaning agents. If a damage is caused by KeyClean, this must be remedied in the first place by repair and secondly by compensation corresponding to the damage.

Forgotten things

If guests forget things that they wish to get back, they contact the owner of the home first.

KeyClean can help arrange the logistics of the lost item back to its owner for a fee.

Home order

If you as a customer wish to order goods home, we can be on site to receive this. We then charge a fee for opening as well as a fee per started "waiting hour". The first hour is free.

In order to be helpful with this, you need;

• Inform date + time for current delivery with good foresight
• Inform which company delivers
• Any delivery number and contact details for the carrier.
• Leave our contact details to the carrier
• Book carry-in of the company that delivers
• Inform where ordered goods should be placed

Please note that this service is not available at KeyClean during holidays and between May - September, when we have the most to do.

KeyClean also does not accept customer orders directly to the company, as there is no possibility to match deliveries as we mainly work in the field with our customers.

Delivery of key 

KeyClean charges a fee for each individual key delivery/retrieval. It is the customer's responsibility to inform KeyClean when a handyman has completed their work so that we can make an appointment to retrieve the key. You may see our prices on our website about additional services.

Waste management 

Unfortunately, KeyClean is not able to handle the removal of rubbish, garden waste, broken furniture or the like themselves. However, we can help by referring you to the right contacts and, if possible, help with opening. Not applicable during holidays and between May and September.

We charge for our time

When you as a customer give KeyClean an assignment, we start charging per hour when the assignment begins. You can see current hourly billing on our website about additional services.

Booking conditions for cleaning

To ensure good planning and access to our services, we ask you as a customer to have good foresight, especially important during the period May - September.

KeyClean has the right to decline the assignment when it conflicts with the business's planning.

Bookings made with a planning horizon of 2 months and more ahead of time may need to be adjusted or canceled due to unforeseen circumstances. We therefore reserve the right to cancel or rebook these bookings should the need arise. Of course, we strive to carry out our mission to the fullest, but should this arise, we try to notify the customer as soon as possible and find an alternative solution.

What is included in cleaning?

You may read on our website what is included in regular cleaning, more information is to be found here. 

If other requests are requested outside of regular cleaning, this will be charged extra as a general property service per started hour.

The home is left by the guest/owner as below:

• No piles of dirty dishes are left
• Clean dishes from the dishwasher have been put into the cupboards (if possible)
• Kitchen appliances have been put back in cupboards
• Oven & microwave are left in reasonably good condition.
• All rubbish is thrown away, even in bathrooms
• Bed linen and dry towels are left by the washing machine in piles or in baskets
• Wet towels can be left hanging
  

KeyClean has the right to charge the customer a fee if the home is extra dirty and if food waste has been left. If KeyClean is fined for throwing away guest's or customer's food waste, this cost will be charged to the customer.

Overtime compensation

Double billing for cleaning is charged if KeyClean accepts assignments during the period below:

For example, if cleaning usually costs €60, this one costs €120

• Holy Saturday

• Swedish Midsummer Eve

• December 23-26 
• 30 december – 1 january
  
  

Holiday

We too need time for recovery in order to continue delivering high quality in our work. W

hen we are on holiday, we therefore do not accept any cleaning tasks, but we make sure to have a back-up available to deal with urgent situations, such as a water leak.

In conclusion
Thank you for taking the time to read through our terms and conditions! We know it might feel a bit dry, but it's important to ensure everything runs smoothly.

Hope everything was clear, and if you have any questions or concerns, you're always welcome to reach out to us.

We're here to help!

Additional conditions when renting out your home

For you who rent out your home against payment, the additional conditions below also apply.

Decline assignment 

KeyClean reserves the right to decline assignments when it conflicts with the business's planning.

If KeyClean cannot accept your reservation, you will need to resolve it elsewhere.

Check-in/out 

• There must be fixed hours for earliest check-in and latest check-out, towards your guests

• Changes to earliest check-in/latest check-out hours must be notified at least 7 days before the guest's arrival towards KeyClean. In case of default, KeyClean has the right to cancel the assignment or charge an extra fee of €50 if it affects the business.
  

Examples of changes can be: Customer changes hours for earliest check-in/latest check-out, does not inform about late check-in/out, allows guest to check-in/out whenever they want, extends the stay in last minute without coordination with their Keyholder.

Clear information

The customer must provide their Keyholder with clear information about upcoming rentals according to the template below and not keep the information longer than necessary. The information must be presented in a legible manner and include the information below;

• Rental period

• Flight number (if available)

• Name of person who booked

• Phone number

• Number of people
  

If the guests check in/out themselves without contact with KeyClean, the following information must be presented;

• Rental period

• Number of people

Cleaning

At least 5 hours between check-in/check-out on the same day during (May – September). This is to allow enough time for cleaning/laundry/in-check-out and to deal with possible delays. We will of course contact the customer if it is possible to check in earlier.

Customer is responsible for having a working vacuum cleaner/washing machine and providing supplies/guest equipment to their guests for their comfort during their stay.

KeyClean can assist with the purchase of items for guests for a fee

Access

The customer is asked to give sufficient notice if access is needed for maintenance, repairs or other matters. Urgent matters during the guest's stay are handled to the best of our ability.

Inventory counting

KeyClean does not perform an inventory count, but notifies if clear losses have been discovered.